Question 1

Returns & Repairs

Accepted Answer

Return Policy
Aiymala Jewelry are handmade and made to order. All items are considered as final sale. Online merchandise that is unworn may be exchanged or returned for online credit only.
We accept returns of eligible products purchased online through our website within 5 days of delivery of order.

Please reach out to our customer care team via email info@aiymala.com regarding any repairs needed on Aiymala Jewelry.

The customer is responsible for shipping.
We reserve the right to deny unreasonable repairs.

Return Process
Reach out to info@aiymala.com with your return request. Make sure to include your order number.

Once your return is approved you will receive an approval code and shipping instructions.

Pack the items you are returning in the original package and enclose the original packing slip with your approval code written on it in your return package.

Question 2

Shipping Costs

Accepted Answer

Free shipping within Europe for orders over 250€

For orders under 250€:

- Germany 5€
- Rest of Europe 8€
- Switzerland & England 9€

Question 3

FAQ

Accepted Answer

Can I place my order by E-Mail?
No, only by our online shop

What methods of payment do you accept?
We accept American Express, Visa, MasterCard, Discover and JCB. We also accept payment through PayPal and Apple Pay.

How long does it take to receive my order?
Once your order is placed, payment is captured immediately. At that time, you will receive an email confirmation with your order details. In stock items will be packed and shipped within two business days. Items not in stock take between 10-12 days. Once Shipping carrier has possession of your package you will receive a separate email with your tracking information.

How do I check my order status?
If you placed your order while logged in to your Aiymala.com account: To check your order status, navigate to the "Orders" section of your account. Here, you can see detailed order information about your current and past orders. If your order has shipped, you can view the tracking information.

What are the benefits of creating an account online?
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.

What is your return policy?
We accept returns of eligible products purchased online through our website within 5 days of delivery of order with the exception of item of SALE, on the product detail page and at checkout are not eligible for return. For more details, see our Return Policy.

My Aiymala item needs to be repaired - what should I do?
If you have a damaged item please contact the customer care at info@aiymala.com

Question 4

Care & Size

Accepted Answer

What size do I have?
To find your perfect fit, please measure your wrist with a measuring tape, positioning it just below the small bump/bone. Once you have your measurement, you can choose your perfect size.

How should I care for Aiymala Jewelry?
Wear your jewelry regularly and it oxidizes more slowly when worn regularly and kept clean with proper skin care.
Avoid contact with chemicals: Avoid direct contact of silver jewelry with chemicals such as perfume, hairspray, lotions, chlorine, and detergents. These can accelerate tarnishing.
Store your jewelry properly: Store your jewelry in a cool, dry place and avoid moisture. It is also advisable to store the jewelry in a box or bag to protect it from air and moisture.
Clean your silver jewelry regularly: Clean your jewelry regularly with a soft cloth to remove dirt and oil. However, avoid harsh cleaners or brushes, as these can damage the jewelry.
Our Ethno- Collection bracelets are made to stay with you.
Constant removal and re-wearing may strain the cord over time. The bracelets are durable and suitable for everyday life, day and night.

Aiymala Jewelry

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About Aiymala

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